The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 21 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
If you have an issue with your order, please message us right away BEFORE leaving a review. Then we can work on a REFUND, EXCHANGE, or MORE to help you out. (If you leave a review before you contact us, we can't help!)
Once an order has been marked as shipped, it is in the hands of the shipping service and we are unfortunately no longer responsible for its whereabouts. Message us if you have any issues, though, and maybe we can help track down your package.